Shipping policy

Shipping Policy

Thank you for shopping with Gronesh.

We aim to provide a smooth and reliable delivery experience for all our customers.

All orders are processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is shipped, you will receive a tracking update via email or SMS (if applicable).

Estimated delivery timelines:

Metro Cities: 3–7 Business Days

Other Locations: 5–10 Business Days

Delivery times may vary depending on your location, courier availability, weather conditions, or unexpected delays.

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

We may also offer free shipping on selected products or promotional offers.

While we work with trusted courier partners, Gronesh is not responsible for delays caused by:

Courier service issues

Natural disasters

Public holidays

Incorrect shipping details provided by customers

If your order is significantly delayed, please contact us at:
rajanant9050@gmail.com

Customers are responsible for entering the correct shipping address and contact details.

If incorrect information is provided, we may not be able to reship or refund the order.

Please inspect your package at the time of delivery.

If the package appears damaged or tampered with, contact us immediately with photos/videos for assistance.

For approved exchange requests, customers may be required to ship the product back to the address provided by our support team.

Exchange requests are accepted only for eligible cases such as damaged, defective, or wrong products.

For any shipping-related questions, contact: